We make every effort to describe and photograph goods accurately. If you have any questions about a product, please contact us.
Please be aware that due to varying device screens and settings, the colours seen by you may not be exact.
We recommend purchasing Fabric Samples so that you can see and feel the fabric prior to purchase.
Please note that some fabrics are manufactured in small batches. We cut samples from the first batch that we receive. Occasionally the fabric will be remanufactured and there may be a some variation between this batch and the first batch.
This means that when you order a fabric sample, and then proceed to order the fabric, there may be some variation between the sample and your order. If you need a sample of fabric from the exact bolt that you wish to purchase, then please contact us at hello@sistermintaka.com and we will do our best to assist you with this.
We stock two types of items; personalised and non personalised. Personalised items are products which are cut to order, for example, fabrics and interfacing. Everything else is a non personalised item. We can process a refund for all non personalised items. For personalised items, we can process a refund if the item is damaged or has a fault. Please be assured that faulty and damaged items are very rare as we personally inspect each item before they are shipped.
If you would like to request a refund please contact us at hello@sistermintaka.com within 14 days of receiving your order.
We will ask you to post the item to the Returns Address below, within a further 14 days. Please retain proof of postage. Non personalised goods must be sent back with all packaging intact and in a sellable condition, unless they are faulty.
Upon receipt of your order we will inspect the items. Where an item is faulty, we will also reimburse the shipping cost for the return. Refunds will be processed within a further 14 days.
Sister Mintaka Limited
2 The Quadrant
Coventry
CV1 2EL
England
